Returns & Exchanges
At Aqueous, we want you to feel confident in your skincare journey; if you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange. Please ensure that items are returned in their original packaging to maintain our commitment to product integrity.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack the items in their original box and attach the pre-paid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for reference.
Receive Your Refund
Once our team inspects the return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing