Frequently Asked Questions
Everything you need to know about Aqueous. skincare and your shopping experience.
Are Aqueous. products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be pH-balanced and fragrance-free to accommodate even the most sensitive skin types.
Does Aqueous. test on animals?
Absolutely not. Aqueous. is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product—even if used—for a full refund or store credit.
Are your packaging materials recyclable?
We are committed to sustainability. Our glass bottles are fully recyclable, and our shipping boxes are made from 100% recycled post-consumer waste.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.